Terms and conditions

Terms & Conditions

These terms explain how RGBI100 LTD works as an online store for compact measuring and inspection tools. They cover company information, pricing and payment, order acceptance, shipping and delivery, returns and refunds, limitation of liability, dispute handling, and contact details. This version is effective as soon as it is published on the website.

Simple buying flow Orders are accepted only after review and confirmation, so the contract starts in a clear and practical way.

Clear return window Online customers have a 14-day cancellation period, with refunds normally handled within 14 days after return or proof of return.

UK legal framework Disputes are handled under the laws of England and Wales, with a calm step-by-step approach first.

Please read these terms together with the product pages, delivery information, and privacy policy shown on the website.

1. Company information

Company name RGBI100 LTD

Registered address RGBI100 LTD
50 Rownhams Road
Havant
PO9 4QD
GB

Phone +44 7455 841236

Email rgbi100ltd@hotmail.com

2. Pricing & payments

Currency and pricing All prices are shown in GBP unless stated otherwise. The price shown at checkout is the price you will be asked to pay for that order, unless there is a clear pricing error.

Taxes and fees Where applicable, VAT or similar charges will be shown in the way required for the product or destination. Any delivery charge, if one applies, will be shown before you complete your order.

Payment timing Payment is taken when you place the order or when the payment provider authorises the transaction. If payment is not approved, the order cannot move forward.

Payment methods Available payment methods are shown during checkout. We may update the available methods from time to time to keep the checkout simple and secure.

3. Order acceptance

Order request

When you place an order, you are making an offer to buy the items shown in your basket. The order is not automatically accepted just because you have completed checkout.

Acceptance

The contract is formed when we send an order confirmation, dispatch confirmation, or otherwise confirm that the order has been accepted.

We may decline or cancel an order where an item is unavailable, a payment cannot be processed, a pricing error is obvious, or we reasonably believe the order cannot be fulfilled.

4. Shipping & delivery

Delivery area Delivery is arranged for the UK and selected European destinations where shown on the website or during checkout.

Delivery estimates Delivery times shown on the site are estimates only. They may change because of carrier delays, local holidays, weather, customs checks, or address issues.

Dispatch Orders are usually prepared after payment is confirmed. If a product needs a longer lead time, that will be shown on the product page or at checkout.

Delivery responsibility Please make sure the delivery address is correct and complete. If an address error or missed delivery causes a return, extra delivery costs may apply.

Risk The goods become your responsibility when they are delivered to the address you provided, subject to your statutory rights.

5. Returns & refunds

Change of mind

For online orders, you normally have 14 days from the day after delivery to tell us you want to cancel. After that, you normally have another 14 days to send the goods back.

Refund timing

Refunds are normally made within 14 days after we receive the returned goods, or within 14 days after you provide evidence that the goods have been returned.

Condition of returned goods Please return items in a clean and re-saleable condition where possible. You may handle the item as you would in a shop, but a refund may be adjusted if the goods show signs of unnecessary use.

Faulty, damaged, or incorrect items If an item arrives faulty, damaged, or not as described, please contact us as soon as possible so we can review the issue and arrange the appropriate remedy.

Statutory rights Nothing in these terms is intended to reduce your legal rights where goods are faulty or do not match the description shown on the website.

6. Limitation of liability

General position

To the fullest extent allowed by law, we are not responsible for losses that were not reasonably foreseeable, or for business losses such as lost profit, lost opportunity, or indirect consequences of using the website or the goods.

Limits and exceptions

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under law. Where liability can be limited, it is limited to the amount paid for the relevant order.

7. Dispute resolution & governing law

First step If something is not right, please contact us first. We aim to resolve concerns in a practical way and, where possible, without unnecessary delay.

Formal resolution If the matter cannot be resolved informally, the dispute will be handled under the laws of England and Wales.

Court jurisdiction Unless another legal rule applies, the courts of England and Wales will have the exclusive jurisdiction to handle any dispute or claim arising from these terms.

Timeframes Please raise any issue as soon as reasonably possible. For delivery or condition issues, early contact helps us review the matter more efficiently.

8. Contact information