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Refund information

Refund Policy

This page explains how returns and refunds are handled at RGBI100 LTD. It covers the refund timeframe, return conditions, situations where a refund may not apply, and what to do if an item arrives damaged or incorrect.

Refund timeframe Refunds are normally processed within 14 days after the return is received or after proof of return is provided, whichever happens first.
Return window Online customers normally have 14 days to cancel after delivery, with another 14 days to send the goods back.
Practical support If something arrives damaged or wrong, we aim to handle it fairly and keep the process as simple as possible.
This policy is designed for a small online store selling compact measuring and inspection tools. It does not change any rights you may have under applicable consumer law.

1. Return conditions

When returns are usually accepted

  • Items are returned within the cancellation period allowed for online orders.
  • The item is unused except for normal inspection, and is returned with reasonable care.
  • Any accessories, inserts, or packaging are included where possible.
  • The item is not excluded by law or by a clearly stated product limitation.

Return steps

  • Contact us first and explain the reason for the return.
  • Wait for return instructions before sending anything back.
  • Use suitable packaging so the item arrives safely.
  • Keep proof of postage until the return is completed.

2. Refund timeframe

Standard refund period Once we receive the returned item, or once you provide proof that it has been returned, refunds are normally processed within 14 days.
Payment method Refunds are usually sent back to the original payment method used for the order, unless another arrangement is agreed with the customer.
Delivery charge For a valid cancellation, the standard outbound delivery cost is normally refunded. If a premium delivery option was chosen, the refund is usually limited to the cost of standard delivery.
Bank processing time After we issue the refund, your bank or card provider may need a little extra time to show the money on your account.

3. Non-refundable situations

Examples where a refund may not apply in full

  • The item has been used beyond normal inspection.
  • The item is returned without parts, accessories, or packaging that came with it.
  • The return is sent outside the relevant cancellation period, unless the law says otherwise.
  • The issue comes from customer misuse, accidental damage, or unreasonable handling.

Special cases

  • Some products may have extra restrictions if stated on the product page.
  • Any deduction will only be applied where the law allows it and where the condition of the item has changed because of the way it was handled.
  • Nothing here is meant to remove your legal rights if an item is faulty, damaged, or not as described.

4. Damaged item handling

If the parcel arrives damaged Please contact us as soon as possible with your order details and, if available, clear photos of the packaging and item. That helps us review the issue quickly.
What we may do Depending on the case, we may offer a replacement, a refund, or another fair remedy in line with your rights and the product condition.
Return cost If the item is damaged on arrival or found to be faulty, we will usually deal with the return cost in a reasonable way and tell you what to do next.
Time to report Reporting the issue early is helpful. Please contact us as soon as you notice the problem so we can handle it without delay.

5. Wrong order handling

Wrong item or missing item

If you receive the wrong item, the wrong quantity, or a parcel with something missing, please let us know straight away and include your order number.

How we handle it

After we review the order, we will arrange the most suitable outcome. That may include sending the correct item, replacing the missing item, or issuing a refund where appropriate.

Please keep the item and packaging until we have confirmed the next step. In some cases, we may ask for photos to help us verify the issue.

6. Refund processing time

Internal processing Approved refunds are normally prepared promptly once the return or issue has been checked.
Money appears in your account After we submit the refund, the card provider or bank may take additional time to display the funds. That timing is outside our direct control.
Communication We aim to keep the customer updated so there is a clear understanding of the refund stage and any next step required.

7. Contact information

Company RGBI100 LTD
Address RGBI100 LTD
50 Rownhams Road
Havant
PO9 4QD
GB
Phone +44 7455 841236
Email rgbi100ltd@hotmail.com
For a faster reply, please include your name, order number, and a short note about what happened.

8. Final note

We may update this policy from time to time to reflect changes in the business, the products, or the law. The version shown on this page is the one that applies once published.