Privacy information

Privacy Policy

This policy explains how RGBI100 LTD handles personal data when visitors browse the site, send a message, place an order, or ask for support. It is written in plain language so customers can understand what is collected, why it is used, and how long it is usually kept.

Practical and limited collection We only ask for the details needed to process enquiries, orders, delivery updates, and basic customer support.

Clear retention periods Records are kept for specific timeframes such as 24 months, 6 years, or until consent is withdrawn, depending on the purpose.

Simple customer control You can ask to access, correct, delete, or limit the way your information is used where the law allows it.

This policy takes effect immediately when published and applies to information collected through this website, by email, and by telephone.

1. Who we are

RGBI100 LTD operates a small online store focused on compact measuring and inspection tools. If you have a question about this policy or the way your information is used, you can contact us using the details shown on the website contact page.

2. Information we may collect

Information you give us

Name, email address, phone number, and postal address.
Message content sent through contact forms or email.
Order details, delivery notes, and any support requests.

Information collected automatically

Basic technical data such as browser type, device type, and pages viewed.
Cookie data used for site performance, security, and saved preferences where enabled.
General log information that helps us keep the website working properly.

3. Why we use your information

To process enquiries We use contact details and message content to reply to product questions, service questions, and general customer requests.

To handle orders and delivery We use order and address information to confirm the purchase, prepare dispatch, and keep the customer informed about delivery progress.

To manage support We may keep a short history of previous communication so follow-up questions are easier to answer and resolved more smoothly.

To improve the website Basic technical and cookie data may be used to understand how the site is used and to help improve layout, performance, and security.

To meet legal and accounting duties Some records are kept to meet tax, accounting, invoicing, and business record-keeping obligations.

4. Lawful bases we rely on

Contract Used when we need your details to take steps before an order, fulfil an order, or manage delivery-related communication.

Legitimate interests Used for basic customer service, website security, internal record-keeping, and keeping the site practical and reliable.

Legal obligation Used for accounting, invoicing, tax records, and other information we are required to keep under law.

Consent Used for optional marketing emails or non-essential cookies where a choice is needed.

5. How long we keep information

We keep personal data only for as long as it is needed for the purpose it was collected for. The timeframes below are our usual practice.

Contact enquiries Up to 24 months after the last meaningful contact, unless we need to keep the message longer to resolve an active issue.

Order, invoice, and accounting records Normally kept for 6 years from the end of the relevant financial year, or longer where the law requires it.

Support and complaint records Usually kept for up to 6 years after the matter is closed so we can manage follow-up questions or record the handling of a dispute.

Marketing email records Kept until you unsubscribe, or up to 24 months after the last interaction if no response is received.

Cookie and session data Session cookies end when you close your browser. Non-essential cookies are kept only for the period shown in the cookie banner or settings panel.

6. Sharing your information

We do not sell personal data. We may share limited information only when it is needed to run the business properly.

Service providers

We may use trusted providers for hosting, email, payment processing, delivery, and order administration. They only receive the information needed to perform their service.

Legal or regulatory requests

We may share information if required to comply with a legal request, prevent fraud, protect our rights, or respond to a lawful authority.

7. International use and delivery

The website is prepared for customers in the UK and selected European markets. If information is transferred outside the UK or EEA by a service provider, we expect appropriate safeguards to be in place so the information is handled securely and lawfully.

8. Cookies and similar tools

Strictly necessary cookies

These help the site work, keep forms functional, and support secure browsing.

Optional cookies

Where used, these help with performance measurement, layout improvement, or remembering preferences. You can manage them through the cookie notice or browser settings.

9. Your rights

Access your personal data.
Ask for correction if details are inaccurate.
Request deletion where the law allows it.
Ask us to limit certain uses of your data.

Object to some types of processing.
Withdraw consent for optional marketing at any time.
Ask for a copy of the information we hold about you.
Raise a concern with the relevant data protection authority.

10. How to contact us about privacy

If you have a privacy question, a request about your data, or a concern about how information is handled, please contact us using the details on our contact page. We aim to reply in a clear and helpful way.

If you ask us to stop using your data for marketing, we will update our records and respect that choice.

11. Changes to this policy

We may update this page from time to time to reflect changes in the business, the website, or the law. When that happens, the revised version will replace the earlier one on this page.

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