Customer Information
Frequently Asked Questions
Find answers to common questions about our measuring and inspection tools, ordering process, delivery services and customer support.
What products do you offer?
We specialise in compact measuring and inspection tools, including Vernier calipers and inspection mirrors designed for general measurement, inspection and maintenance tasks.
How do I place an order?
Simply browse our products, add your selected items to the cart and complete the checkout process. Once your order has been reviewed and confirmed, you will receive an order confirmation email.
Can I track my order?
When tracking information is available, it will be provided by email after your order has been dispatched.
What should I do if my order arrives damaged?
Please contact us as soon as possible after receiving the package. Including photographs of the item and packaging can help us review the situation more quickly.
What if I receive the wrong item?
If the item received does not match your order, please contact our support team with your order number and details of the issue so we can assist you.
Can I return an item?
Yes. Customers may request a return in accordance with our Returns & Refund Policy. Items should be returned in suitable condition and within the applicable return period.
How can I contact customer support?
Our team can be contacted by email or telephone during normal business hours. We aim to respond to enquiries as promptly as possible.